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How We Protect Your Privacy

When you open an account with dewacash alternatif, your personal information and account history stay encrypted and secure.

Encrypted account accessSecure payment processingClear data retention rules
dewacash alternatif How We Protect Your Privacy
REACH OUR TEAM

How to Contact Us About Your Privacy

Live Chat Open your account and click Support in the lobby footer.
Email Send your privacy request to our support inbox with your account email and a…
Account Settings Log in, open Settings, select Privacy & Security, and update your contact preferences or…
SECURITY FIRST

How We Keep Your Account and Data Safe

Encryption

Every login, deposit via DANA, OVO, GoPay or QRIS, and withdrawal is encrypted end-to-end. Your password is hashed on our servers and never stored in plain text. Session cookies expire after 30 minutes of inactivity.

Identity Verification

Before your first withdrawal, we verify your ID against your bank account linked to DANA, OVO, GoPay or QRIS. This prevents fraud and ensures payouts reach only the correct account holder.

Data Retention

We keep your account data and transaction history for the life of your account plus 7 years, as required by Indonesian financial law. Game logs are retained for 2 years to resolve disputes and audit gaming fairness.

Cookie Policy

We use session cookies to track your lobby navigation, remember your language choice and maintain your logged-in state. You can disable cookies in your browser, but some features may not work. No tracking pixels are placed by third parties.

Fraud Detection

Our systems monitor unusual login patterns — new devices, rapid withdrawals, or impossible-distance logins — and may temporarily lock your account pending verification. We'll contact you via email or the phone number in your profile.

Your Rights

You can request access to all your data, ask us to correct errors, request deletion (where allowed by law) or export your history. Submit requests through Live Chat or email, and we'll respond within 5 business days.

Privacy Policy – Frequently Asked

When you close your account, we anonymise your personal details but retain transaction records for 7 years under Indonesian law. Your email is removed from our marketing list within 24 hours. Game history and payment proof remain encrypted and searchable by account number only, not by name.

Yes. Log in, open Account Settings, select Privacy & Security, then click Download My Data. You'll receive a file with your profile, all deposits and withdrawals via DANA, OVO, GoPay or QRIS, game sessions, device logins and cookies within 48 hours. You can also request this via Live Chat.

No. We store only your account identifier (your phone number or QRIS reference) and transaction receipts. Your bank credentials are never stored. Deposits and withdrawals are processed directly between your bank and our payment partner; we never see your PIN or full account details.

Game logs are stored for 2 years to handle disputes and fairness audits. After 2 years, they're deleted. Deposit and withdrawal records stay for 7 years per financial compliance. You can view your full history anytime in your Account > Transaction History.

Lock your account immediately by changing your password in Settings. Then contact Live Chat or email us with the timestamp and any unusual transactions. Our fraud team will review login history and verify which withdrawals were yours within 24 hours. If fraud is confirmed, we refund the disputed amount.

We share only the minimum needed — your account ID and win/loss totals with game studios (Evolution, Pragmatic, etc.) to settle payouts. Payment partners (DANA, OVO, GoPay, QRIS processors) receive only your reference number and withdrawal amount. Your personal name, email and ID are never passed on. We never sell or broker your data to marketing companies.

Yes. Log in, open Settings, select Account Information, and update your email and phone number. Confirm the change via a code sent to your current email. This takes effect immediately. Your DANA, OVO, GoPay or QRIS account link remains unchanged; only your account contact details update.